WEBSITE TERMS OF USE

This page (and the documents it refers to) tells you the terms of use on which you may use our website Coaching Women to Shine, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.

ABOUT US

Coaching Women to Shine is operated and owned by Raechel (Rae) Harper. The registered address is 7 Duncan Gardens, Bath, BA1 4NQ. You can contact Rae by email at [email protected]

OUR WEBSITES

We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.

You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.

You must comply with the provisions of our Acceptable Use Policy when using our site.

It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

If you print off, reproduce, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Coaching and training materials

The same applies to any materials we provide in connection with your coaching or training — including written materials, handouts, flip-chart content, workbooks, and any photographs, audio or video recordings — whether supplied before, during or after your sessions. All intellectual property rights in these materials remain with us. You are granted a personal, non-exclusive, non-transferable licence to use them solely for the purpose of your own coaching or training. This does not apply to any materials we create specifically for you, at your request, for your own use.

Photographs and recordings

Occasionally we may take photographs, or videos, during group training or workshops, and we reserve the right to use this material for our own publicity and marketing. We will only permit you to record or video a workshop or training programme where we have given our prior consent.

Some coaching sessions may be recorded, either at your request, or occasionally by your coach for supervision or professional revalidation purposes. We will always ask for your permission before recording a session. Any recordings are stored securely in accordance with the UK GDPR and are deleted once they are no longer needed for the purpose for which they were made.

THE SCOPE OF COACHING AND CONSULTANCY

Please note that our coaching (whether one to one or with groups and reams) and consultancy services are not counselling, psychotherapy or psychoanalysis and nor do we provide mental health services or advice. Coaching is not, and is not to be used as, a substitute for appropriate professional advice. In particular, it is your responsibility to seek professional guidance for legal, medical, financial, business, mental health or other specific matters from an appropriate adviser. You may find links to such professionals on this website but we expressly exclude any liability for the information on 3rd Party websites.

You understand that by clicking a link on our sites, we do not control or guarantee this information contained within those sites.

Our coaching and consultancy is provided with all reasonable care and skill, but subject to that, we do not accept any further liability to you. In particular, we give no guarantee as to the results you may achieve as a consequence of our coaching. To the extent permitted by law, our maximum aggregate liability in acting for you is capped at what is recoverable by us under our professional indemnity cover from time to time (currently £1,000,000: a copy of the policy is available on request).

CONFIDENTIALITY

Any information you pass to your coach is entirely confidential and will not be disclosed to others, save in circumstances in which our withholding of information might result in harm to you or others or lead to legal proceedings of any kind, or as may be required by the law. It is of course not possible to protect information that is transmitted electronically via the internet when the source does not use security or encryption protection.

In the event that consultations are conducted in a group format, you agree to maintain the confidentiality of all information communicated to you by your coach and by our other coaching clients.

We will deal with all information we receive from you in accordance with the Data Protection Act 2018 and UK GDPR. You in turn consent to us holding and processing in any form information and transferring information we collect in relation to you for the purposes of providing our services.

TERMINATION OF CONTRACT

You or your coach may terminate the coaching relationship at any time on prior written notice. Should your coach terminate your contract, so far as possible we would give you reasonable notice and explain the reasons to you, but in any event, we would return to you any pre-paid fees.

Where these are distance contracts under the Consumer Contracts Regulations 2013, you may have the right to cancel within 14 days of agreeing to these terms. Where you ask us to begin providing the services within that 14-day period, and the service is then fully performed, you may lose that right to cancel.

LIMITATION OF LIABILITY

By using this website and our services you acknowledge and agree that you do so entirely at your own risk. We make no guarantees as to the results achieved by using this website and the materials and service contained therein.

To the extent that we are permitted by law: We expressly state that we make no guarantees as to the accuracy, completeness or appropriateness of any materials contained within this website. Coaching is not an alternative to psychiatric therapeutic services and we expressly exclude any liability for psychiatric injury caused by the use of this website.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for: loss of income or revenue; loss of anticipated savings; loss of data; for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable .This does not affect any liability which cannot be excluded or limited under applicable law.

Where we are unable to provide a session or complete the programme due to circumstances beyond our reasonable control (see Force Majeure), our liability is limited to refunding or crediting the value of the session(s) not delivered. This does not affect any liability which cannot be excluded or limited under applicable law.

FORCE MAJEURE

`Neither party will be liable for any failure or delay in performing their obligations under these terms where this is caused by circumstances beyond their reasonable control, including but not limited to illlness, injury, extreme weather, power or internet outages, transport disruption, or other events that could not be reasonably forseen or prevented. Where such circumstances affect delivery, we will notify you as soon as reasonably possible and agree a rescheduled date.

GOVERNING LAW AND JURISDICTION

The terms of use of this website is governed by the laws of England and Wales. Any contractual disputes arising out of the use of this site is also governed by the laws of England and Wales.

Reviewed and Updated June 2026